About the Role
Title: Work from Home Technical Product Support Specialist – Pumps
Location: Remote, IL, US, N/A
Workplace: Remote
Department: Customer Service (US)
Job Description:
Work Location Type: Remote
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedT company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
Reporting to the Manager, TPS Customer Experience for our Industrial Pumps and Plumbing support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position where you will be provided with an 8.5-hour work schedule from 10:30 a.m. – 7 p.m. CST Monday – Friday.
The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
- Pumps and plumbing products and systems.
- Knowledge of centrifugal Pumps and positive displacement pumps.
- Knowledge of wastewater removal, chemical and food processing, and pumping systems for heating, ventilation, and air conditioning.
- Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.
You Will:
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
- Qualified candidates must have 7+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.