About the Role
Title: Technical Solution Engineer, Web Platform – EMEA Remote
Location: Remote Remote FR
Type: Full-time
Workplace: Fully remote
Job Description:
At Hugging Face, we’re on a journey to democratize good AI. We are building the fastest growing platform for AI builders with over 5 million users & 100k organizations who collectively shared over 1M models, 300k datasets & 300k apps. Our open-source libraries have more than 400k+ stars on Github.
About the Role
To fulfill our mission of building the Github of Machine Learning, our team is now looking for our first Technical Solution Engineer who will help our customers to build and debug integrations on Hugging Face Hub, as well as assist other HF team members with using the Hub internally.
Your main missions will be to:
- Support customers through a variety of support channels, including email, ticketing software, internal issue trackers, community platforms (like Github, StackOverflow), and real-time chat software (like Slack and Discord), so that they can work with the Hub and integrate it into their workflows and internal codebase as seamlessly as possible.
- Maintain an up-to-date knowledge of all the features of the Hugging Face Hub, as well as the ability to directly dive into the codebase if needed to assist customers and reply to their questions.
- Develop and maintain internal and external documentation, examples, . that demonstrate usage patterns of the Hugging Face Hub.
- Support the internal use of the Hub at Hugging Face.
- Assist non-technical members of the HF support team in handling advanced support requests that can’t be solved with off-the-self admin tools.
About You
You’ll enjoy working here if you :
- Have at least 2 years of full-stack software development experience with Javascript/Typescript/Node.js and Mongo.DB technologies
- Understand how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
- Are comfortable working with a great deal of autonomy and limited supervision
- Like interacting with new people, sometimes chatting live with many at the same time
- Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team
- Have direct experience talking about technical concepts, and would be comfortable explaining how the Hugging Face Hub works to both technical and non-technical audiences
- Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
- Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues