About the Role
Technical Support Agent
Toronto, Ontario – Remote
Technical Support /
Full-Time
/ Remote
We’re looking for a technical support agent to join our team!
The role:
- Providing front-line Mac / iOS technical support to Marketcircle’s customers
- Troubleshooting and resolving technical issues related to our award winning software
- Ensure all problems are logged in detail and resolved to the satisfaction of the client
- Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
- Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
- Proactively support customers by spotting trends and predicting customer needs
About you:
- Highly familiar with Apple Operating Systems (macOS & iOS)
- A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed
- Detailed oriented: nothing slips past your watchful eye
- Empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do
- Posses a strong ability and understanding of task prioritization
- Have excellent communication; You’re able to actively listen and are ‘thick-skinned’
- Can pick up technology easily and are committed to learning
- Have a strong work ethic without having to be micro managed
- Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction