Provide exceptional technical support for a leading digital payments platform while troubleshooting issues, managing cases, and supporting customers across phone, email, and chat.
About One Inc
One Inc is a fast-growing digital payments platform serving the insurance industry. We help carriers streamline billing and disbursements through secure, modern, customer-first payment solutions. Our teams span the country and thrive in a culture built on innovation, integrity, and continuous improvement. We’re committed to developing talent, promoting from within, and supporting employees through meaningful work and strong work-life balance.
Schedule
- Full-time
- Remote (U.S.)
- Pay range: $28–$30 per hour
- On-call rotation: 1 week every 4–5 weeks
- Occasional holiday or weekend support may be required
Responsibilities
- Troubleshoot technical issues and answer support questions for One Inc products
- Manage, update, and close cases in the CRM system
- Communicate clearly with customers regarding case status, issues, and solutions
- Escalate complex or high-risk issues to Tier II Support or internal teams
- Gather business and technical requirements for bug investigations and feature requests
- Create and update knowledge base articles
- Collaborate with cross-functional teams across departments and locations
- Build strong, trust-based customer relationships
- Support additional technical and customer-facing tasks as needed
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or 2+ years of technical support experience
- Proven experience in SaaS, software application support, or a similar role
- Strong analytical, investigative, and time-management skills
- Excellent verbal and written communication
- Customer-focused mindset with the ability to build long-term relationships
- Ability to multitask in a deadline-driven, high-pressure environment
- Experience with Salesforce, JIRA, Aha!, or similar tools preferred
- Knowledge of insurance systems, PCI standards, or SDLC processes is a plus
- Ability to work independently and collaboratively in a remote environment
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Paid time off
- Work/life balance culture
- Opportunities for internal promotion
- Supportive, growth-oriented team environment
Innovate with purpose. Support customers with confidence. Grow your technical career.
Happy Hunting,
~Two Chicks…