Job Description
Technical Support Consultant (Argentina)
Remote
Buenos Aires, Buenos Aires, Argentina
TS
Passionate about the world of tech?
What if you had a chance to be a part of the worlds leading SaaS, Software, or Hardware solutions?
Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Lets see what it takes
What you will do:
- Provide exceptional technical support via calls, chats, and emails;
- Resolve support inquiries of various difficulties;
- Gather data to ensure the required technical info is collected to resolve even more complex tickets;
- Gather required technical information to ensure the resolution of complex cases;
- Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions;
- Maintain working knowledge of our clients products and services;
- Support on-site activities for both technicians, customers, and subcontractors;
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- 12 years of prior experience in tech support, desktop support, or a similar role;
- Strong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk);
- Hands-on experience with Windows and Linux operating systems;
- Solid understanding of how hardware and software platforms interact with one another;
- Strong troubleshooting and problem-solving skills, attention to detail;
- Customer-oriented and responsible attitude;
- Excellent interpersonal skills.
Will be a great plus:
- Degree in computer science or information technology;
- Certification in Microsoft, Linux, or Cisco.