About the Role
Title: Technical Support Manager (Remote)
Location: Medellin CO
Job Description:
*This role is remote and open to any country in Latin America.*
Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we’re looking to bring on a Technical Support Manager to help us propel our growth. Check out our careers page here.
If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!
Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.
Requirements:
This role will be expected to work in EST.
- Ability to keep up with a fast moving team that’s constantly building new products and features.
- Customer success experience.
- Someone really technical minded who can dive in and learn a product inside + out!
- Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions.
- SaaS or SEO background a huge plus!
- Someone looking for a fast-paced startup culture to grow in.
- Fluent in written + verbal English.
Responsibilities:
- Attending daily SCRUMS.
- Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
- Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
- Develop and apply testing processes for new and existing products to meet client needs.
- Leading product demos + customer onboarding calls with clients.
- Discuss product issues with the team.
- Adapting to the role as needed.