Empower customers while solving real-world tech challenges. CrewBloom is hiring a Technical Support Representative based in Latin America to deliver world-class assistance to clients and internal teams. In this role, you’ll handle support tickets, troubleshoot product issues, and build lasting trust through expert communication and reliable problem-solving.
About CrewBloom
CrewBloom partners with forward-thinking companies to connect them with global talent ready to make an impact. You’ll work remotely with a supportive, high-performing team that values precision, growth, and innovation.
Schedule
- Full-time, remote position
- Must be available to align with global support coverage and team shifts
What You’ll Do
- Manage incoming support tickets and triage requests to the appropriate Level 2 teams
- Provide detailed, accurate solutions to customer inquiries and product issues
- Follow established communication standards, policies, and escalation procedures
- Maintain detailed records of customer interactions, accounts, and reports
- Build trust with customers through professional, transparent communication
- Troubleshoot and resolve web and network issues using browser console logs and debugging techniques
- Collaborate with internal teams to improve processes and customer experience
- Support special projects or assignments as directed by the Team Manager
What You Bring
- Degree in Computer Science or related field (or equivalent work experience)
- Exceptional English communication skills—both written and verbal
- Experience with ticketing systems like Zendesk, Jira, or Salesforce
- Familiarity with Confluence, HubSpot, and Salesforce CRM workflows
- Technical understanding of HTML, CSS, JavaScript, and standard web debugging
- Foundational networking knowledge (HTTP/HTTPS, firewalls, IP addresses, domain names, SSO)
- Strong analytical and diagnostic skills
- Familiarity with frameworks like Agile, ITIL, or COBIT is a plus
- Proven ability to balance accuracy, empathy, and efficiency in customer interactions
Tech & Workspace Requirements
- Internet: Primary 15 Mbps / Backup 10 Mbps
- Computer: Intel Core i5 (8th gen+) or AMD Ryzen 5, 8GB RAM minimum
- Backup device: Intel Core i3 or better, functional during outages
- Webcam and noise-canceling USB headset
- Quiet, dedicated home workspace
- Smartphone for communication and verification
Benefits
- 100% remote work flexibility
- Supportive and inclusive team environment
- Professional growth and career advancement opportunities
- Exposure to international clients and cutting-edge tech systems
- Work-life balance in a fast-paced, high-impact role
If you’re ready to combine your tech expertise with human connection, this role gives you a platform to shine and grow.
Happy Hunting,
~Two Chicks…