Job Description
Technical Support Specialist
Remote- United States or Canada
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week.
The perfect candidate shares our passion for excellence and approaches the technical support role with a user-first mentality. We are looking for a technically skilled person with superb interpersonal skills, strong troubleshooting abilities, quick response times, and a passion to make customers happy!
At ClickUp, the team, process, and tools we use are critical to our success. You should enjoy continuously exploring and challenging our platform as it grows. We release new builds at a rapid rate, so time management and finding new ways to improve efficiency are a must.
You’ll help get to the bottom of tricky technical questions including but not limited to: our API, web-hooks, 3rd party integrations, and new feature complexities. Having the ability to understand these issues and provide solutions, offering out-of-the-box advice, and becoming the voice of our team is key in this role.
The Role:
- Troubleshooting and testing technical issues for our clients.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem and then following up with them to ensure the problem is resolved.
- Providing support internally by developing support documents for the team.
- Creating bug reports of issues that you reproduced for the Developers.
- Looking to fill Sunday – Thursday or Tuesday – Saturday shifts
Qualifications:
- Experience with Chrome DevTools.
- Ability to test on the web, desktop and mobile platforms with ease.
- 2+ years prior experience in tech support or a similar role (Saas experience heavily preferred).
- REST API knowledge and experience troubleshooting calls.
- Fantastic ability to identify the difference between frontend and backend defects, especially with complex technical problems.
- Skilled at explaining technical problems and issues succinctly to the developers.
- Near perfect attention to detail.
- Excellent interpersonal skills.
- Amazing written and verbal communication with a high typing speed.
- Fantastic problem-solving skills especially with complex technical problems.