About the Role
Title: Technical Trainer
Location: San Jose, Costa Rica
Job Description:
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is looking for an enthusiastic Technical Trainer who is responsible for developing, preparing, delivering, and evaluating technical training curricula and programs for our Customer Excellence Teams. This role outlines and coordinates documentation and materials to be used in programs, designs exercises to enhance lectures, and conducts classes with hands-on exercises. This role also develops, maintains, and improves exams and quizzes utilized in all training courses. You will develop technical training programs and help others develop skills that will make them better professionals and customer advocates.
Technical trainers must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects clearly and interestingly and to contribute to developing people’s technical skills to meet organizational needs.
This role will report directly to the Manager, CE Learning
You will:
- Devising technical training programs according to organizational requirements
- Producing training schedules and classroom agenda
- Determining course content according to objectives
- Building ad-hoc training materials to ensure the learner has the tools to be successful
- Delivering technical training to Smartsheet’s technical customer-facing teams
- Attending product release training, testing new product functionality, and staying up-to-date on product enhancements and releases
- Creating/delivering technical training materials for new products, product releases, and feature updates.
- Execute training sessions, webinars, workshops, etc., in groups or individually.
- Arrange for and conduct on-site training when needed
- Keep and report data on completed courses, absences, issues, etc.
- Observe and evaluate the results of training programs
- Determine the overall effectiveness of programs and make improvements
- Assess training needs and certification requirements for various levels of technical resources.
You Have
- Proven experience as a technical trainer
- Knowledge of modern training techniques and tools in technical subjects
- Experience in designing technical course content
- Ability to address training needs with complete courses
- Outstanding communication skills and comfortable speaking to crowds
- Excellent organizational and time-management abilities
- Degree in a relevant technical field
- Experience using Articulate 360 and/or Vyond is a strong asset
- Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification is a plus)
- Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent
- Project and process management skills. PMP is an added benefit.