If you’re great on the phone, love solving problems, and want a stable work from home role with real growth potential, this one is worth a serious look. Join a not-for-profit credit union where helping members comes first and your voice actually matters.
About Jovia Financial Credit Union
Jovia Financial Credit Union is a modern, tech-forward credit union built around “banking on the bright side.” With over $3 billion in assets, 200,000+ members, and 450+ employees, Jovia blends friendly, people-first service with the convenience of today’s digital banking. The culture is fast-growing, positive, and development-focused, giving you room to learn, advance, and build a long-term career in financial services.
Schedule
- Remote, work-from-home position
- Full-time role with paid training
- Must have a dedicated, quiet workspace free from noise and interruptions
- Home internet speed of at least 100 Mbps required (equipment provided by Jovia: computer, monitor, headset)
What You’ll Do
⦁ Handle inbound member and non-member phone calls across multiple queues (basic, advanced, advertise), providing information and support on credit union products and services
⦁ Assist with account and loan transactions, including transfers, withdrawals, advances, payments, check orders, password/PIN resets, and more while maintaining account security
⦁ Process and/or forward external payment requests from members accurately and efficiently
⦁ Support member live chats, delivering the same high level of service in writing as on the phone
⦁ Cross-sell appropriate products and services that align with member needs and financial goals
⦁ Meet and exceed productivity, quality, and sales goals in a fast-paced call center environment
What You Need
⦁ College degree OR a minimum of 2 years of relevant experience in the financial industry or a customer service call center
⦁ Previous sales experience in financial services is preferred
⦁ Excellent verbal communication skills with a positive, upbeat, and enthusiastic personality
⦁ Professional telephone demeanor and the ability to handle difficult member interactions with tact, empathy, and professionalism
⦁ Comfort working with minimal supervision while staying accountable to performance metrics
⦁ Strong computer skills with working knowledge of Windows, Word, Excel, Outlook, and internet browsing
⦁ Ability to obtain Level 1 lending authority within 4 months of hire (6 months for part-time, if applicable)
⦁ Ability to maintain a reliable work-from-home setup that meets Jovia’s technical and workspace requirements
Benefits
⦁ Estimated annual salary range: $43,113–$50,721, plus a variable compensation plan (earn up to $3,000/year or $750/quarter)
⦁ Medical, dental, 401(k), pension, and tuition reimbursement (for eligible full-time employees)
⦁ School loan repayment and gym reimbursement (for eligible full-time employees)
⦁ Business casual culture with annual corporate gear allowance
⦁ Paid training, professional development, and strong advancement potential
⦁ Fun, people-focused culture with social activities, family events, and open communication from leadership
⦁ Inclusive, equal opportunity employer that values innovation, diversity, teamwork, excellence, and integrity
If you want a remote role that feels like a second home, with leaders who coach, listen, and invest in your growth, this is your cue to step to the bright side.
Happy Hunting,
~Two Chicks…