About the Role
Title: Licensed Telesales ACA Call Center Agents
Location: Houston TX US
Category: Sales
Job Description:
Job Summary
Keystone is a fast-growing company seeking top talent for remote opportunity. If you want to be part of a team with a purpose Keystone may be right for you. We are seeking licensed Telesales professionals to have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by Keystone Advisors team. This is a permanent full-time position plus bonus & commissions!
Company Benefits
- Paid time off, Generous paid Holidays
- Quarter Company Events
- Remote positions available for licensed agents only
- Open Fun/Friendly Environment / Company Events
- Work-Life Balance / Flexibility
- On The Job Training
Qualifications/Requirements
- High School Diploma
- Active Group 1- Life and Health Insurance Licenses
- Maintain CE to ensure active license status
- Clear a State required background check to obtain and maintain license
- Strong knowledge in CRM systems and Microsoft suite products. Required a college degree or equivalent work experience
- 3+ years’ experience in customer service, sales and or healthcare related industry
- Clear an employer background check
- High sales conversion rates
- Must have access to high-speed internet
- Need to have own computers/laptops
- Needs to be bilingual Spaniosh/Vietnamese
Duties & Responsibilities
- Answer inbound sales calls from customers interested in learning about our products and services
- Outbound Calls to prospective clients and leads.
- Discussing and assisting customer needs and matching the most suitable plan and promotion
- Promoting company products on each call
- Handling calls professionally, meeting company regulatory and compliance standards
- Accurately documenting interaction details
- Meeting key performance indicators (sales calls, sales process, call quality, and product selection)
- Staying educated on corporate initiatives, market changes, and process changes
- Other duties as assigned
Telecommuting Requirements
- Required to have a dedicated work area established that is separate from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a Keystone approved high-speed internet connection or leverage an existing high-speed internet service
- Must reside in Texas
Knowledge, Skills, Abilities, & Experience
- Self-motivated; upbeat attitude with high energy level
- Excellent customer service skills
- Excellent verbal, written communication, and interpersonal skills
- Empathy and patience
- Ability to multi-task
- Passion to succeed, with a competitive spirit
- Bilingual mandatory