Pay: $18.79 – $20.10/hour (location-based)
Schedule: Full-time, October 13, 2025 – February 13, 2026 (Sunday–Friday, flexible hours between 6 a.m.–5 p.m. PT; some holidays required)
About Brooks Running
At Brooks, we believe movement is the key to feeling more alive. That’s why everything we do is driven by our brand values: Runner First, Word is Bond, Champion Heart, There is No “I” in Run, and Keep Moving.
Our Runner Experience Team delivers world-class support, ensuring every runner ends their conversation with us feeling surprised and delighted. If you’re passionate about service, love problem-solving, and thrive in a fast-paced environment, this is your chance to join the team that keeps runners moving happy.
Responsibilities
- Handle 40–70 runner inquiries daily through calls, emails, chat, text, social media, and product reviews
- Provide expert product knowledge and brand ambassador-level support
- Process orders, returns, exchanges, and resolve issues such as delays or errors
- Track and report root causes of customer issues to improve processes
- Evaluate product guarantee claims and provide appropriate solutions
- Escalate fraudulent web transactions when identified
- Collaborate cross-functionally with marketing, retail, and events teams
- Assist with order fulfillment when automated systems fail
- Maintain accurate records while navigating multiple systems
- De-escalate frustrated customers and provide timely, positive solutions
- Support additional customer experience duties as assigned
Requirements
- Full availability from October 13, 2025 to February 13, 2026 (40 hours/week)
- Associate’s degree or 1+ years of customer service experience (Contact Center or run specialty background a plus)
- Proficiency with Microsoft Office, Outlook, Excel, and social media platforms
- Typing speed of 60 wpm with excellent grammar and written communication
- Strong multitasking skills and ability to manage conflicting priorities
- Positive, resilient attitude in high-volume environments
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Keen attention to detail with the ability to “connect the dots” across systems and customer needs
- Genuine empathy and ability to connect with runners to build loyalty
Benefits & Perks
- Pay: $18.79–$20.10/hour depending on location (Seattle HQ rate: $21.50/hour; hybrid schedule applies)
- Health & Wellness: Medical, dental, vision, life, disability insurance, HSA/FSA, fertility & family assistance, employee assistance program
- Financial: 401(k) with company match, annual bonus eligibility
- Paid Time Off: Up to five weeks PTO, 11 paid holidays, paid sick and parental leave
- Perks: Brooks product discounts, home office stipend, employee recognition programs, fitness discounts, volunteer & donation benefits
Location
This is a remote role across the US, but applicants must live in areas where the local minimum wage does not exceed the stated pay range.
Join Brooks and help runners everywhere keep moving with joy.
Happy Hunting,
~Two Chicks…