Be the first line of support for healthcare professionals nationwide. At PerfectServe, you’ll help clinicians, nurses, and administrators resolve issues quickly—directly improving patient care and communication outcomes.
About PerfectServe
PerfectServe delivers award-winning solutions in clinical communications, scheduling, and patient engagement. Recognized on the Inc. 5000 list of fastest-growing private companies, we’ve grown 88% in the past three years. Our mission is simple: accelerate speed to care by getting the right message to the right person at the right time. By optimizing provider schedules and streamlining workflows, we help save lives, reduce hospital stays, and bring joy back to caregivers.
Schedule
- Full-time, Remote (U.S. only)
- $19/hour starting pay
- 24/7/365 support team with shifts across days, nights, weekends, and holidays
- Must be available to start November 3, 2025
- First 60 days: Monday–Friday, Day Shift (EST) for onboarding/training
What You’ll Do
- Respond to client inquiries via phone, chat, and online portal
- Support end-users (physicians, nurses, administrators) with account setup, training, and troubleshooting
- Manage on-call schedules and resolve mobile/web connectivity issues
- Perform root-cause analysis on message delivery/content issues and apply fixes
- Build and revise user accounts following best practices
- Collaborate with customer success, integration, and technical teams for escalations
- Provide customer education to ensure best use of PerfectServe applications
What You Need
- Strong technical aptitude with ability to learn systems quickly
- Excellent communication skills (verbal and written)
- Solid troubleshooting and analytical skills
- High empathy and customer-first mindset
- Ability to multitask and prioritize in a fast-paced environment
- Reliable high-speed internet connection
- Willingness to work evenings, nights, weekends, and holidays as assigned
- Must reside in the U.S.
Benefits
- Health, Dental, Vision, Life & Disability insurance starting Day 1
- 401(k) with match (immediately vested)
- 17 company holidays + 2 floating holidays + competitive PTO policy
- Remote-first work environment
- Internal advancement opportunities
- Training and growth in healthcare technology support
Play a direct role in improving patient care while building your technical and customer service career. Every call you take helps save time—and sometimes lives.
Happy Hunting,
~Two Chicks…