If you’re the person Tier 1 sends the “this one’s complicated” cases to and you can still keep your cool, this role matters. Fubo is hiring a Tier 2 Customer Care Representative to handle escalations across billing, technical issues, and social support, aiming for fast, one-touch resolutions that keep customers loyal.
About Fubo
FuboTV is a consumer-first live TV streaming company focused on premium sports, news, and entertainment with a flexible, high-quality user experience. Fubo operates globally across multiple streaming brands and invests heavily in AI-driven technology to improve the customer experience.
Schedule
- Full-time
- Remote
- Weekend availability required (Saturday and Sunday)
- Shift-based scheduling with rotating shifts/days off
- Must be willing to work overtime, holidays, and emergency shifts as needed
- Pay: $22.50 per hour
What You’ll Do
- Handle Tier 2 escalations and resolve complex customer issues across billing and technical support
- Support customers via phone and online channels, including email and social media
- Strive for one-call resolution using tools and internal resources effectively
- Stay current on product updates, policy changes, and technical issues through ongoing training
- Engage with social media platforms as part of customer support and resolution workflows
- Use sound judgment and consistent follow-through to deliver high-quality customer care
What You Need
- High school diploma or GED
- Ability to speak, read, and write professionally
- Experience handling escalations from Tier 1 agents
- Strong phone skills and customer service presence
- Experience with social media platforms, including engagement and post management
- Strong verbal and written communication skills
- Ability to identify customer needs and resolve issues efficiently
- Self-motivated and able to work independently in a fast-paced environment
- Strong teamwork and relationship-building skills
- Reliable attendance and punctuality
Benefits
- Health, Dental, and Vision coverage
- 401(k), Life Insurance, and commuter benefits
- Free Premium Fubo account
- Unlimited PTO
- Professional development courses and learning opportunities
- Company-wide activities and a robust benefits package
If you’re ready to take escalations, clean up messy problems, and keep customers happy without hand-holding, move on it.
Bring your calm-under-pressure energy, strong writing, and technical-billing problem-solving skills and help deliver the kind of support that makes people stay.
Happy Hunting,
~Two Chicks…