Job Description
Title: Tier 2 Customer Support – Phone, Ticket, Chat
Location: Remote – USA
Category: New Mods
Job Description:
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support!
Do you have a Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
ModSquad has partnered with a maker of a touch-activated laser for handguns. On this project, our Tier 2 mods will be handling calls, answering emails with customized responses and handling chat support for this great client.
Project Hours (all times Pacific):
Monday through Friday – 11am-2pm
Commitment:
10 hours per week
90 days
Language:
English
What We Are Looking For:
- Ability to work independently
- Fire-arm enthusiasts
- Ability to research questions and troubleshoot
- Able to multi-task and maneuver through multiple tools
- Customer Support experience
- Excellent command of English language, both verbal and written
- Quiet office space free of distraction