Job Description
Tier 2 Support
Location: Emeryville, CA
Job Type: Contract
Compensation: $18 – 22 Hourly
JobID: 2093333-WQG
Description
Kforce has a client that is seeking a Tier 2 Support for a remote contract role with one of our top national clients.
Summary:
We are looking for someone who can learn quickly and assist in support for internal applications, handle calls and get tickets opened and moved over to right team or escalate to vendors. The role consists of a mix of account creation, random tickets that they will need to investigate and then either triage and troubleshoot or send to the appropriate vendor.
This is a Monday through Friday role with some potential for overnight support 1-2 nights per week when covering outages or doing planned overnight maintenance. Maintenance and testing are handled during outages.
T-W-Th maintenance. 1 to 2 days a week from 10 pm to 5 am. The regular normal hours are 8-5pm when not covering an overnight. The role will be supporting PST hours.
Requirements
- 1-2 years of experience with customer service/helpdesk
- 1-2 years of experience with Troubleshooting/IT support
- 1-2 years of experience with ticketing support, preferably ServiceNow