Job Description
Training Specialist
remote/Poland
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
You’ll love working here because:
- Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
- The Values.
- Care Deeply. We take time to be present and partner with our team and communities.
- Level Up. We navigate through ambiguity and go the extra mile.
- Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
- Lead The Future Together. We value entrepreneurship and are inspired by action
- The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
- The perks. Taskrabbit offers Medicover medical and dental insurance, Multisport, flexible time off with 2 company-wide closure weeks per year, stipends for wellness + productivity + education, in-store IKEA discount, reproductive health stipends, and more.
About the role
Based in Poland, we are looking for an action-oriented, creative thinker with a strong eye for detail and learning design. You must have a proven ability to convey concise messages through written communication and a passion for connecting learners to success.
The Customer Support Department consists of a global team focused on creating consistent above and beyond user experiences across all regions of product interaction via email, live chat and phone channels. As the Training Associate on the Operational Excellence Training & Development Team, you will develop & deliver a training curriculum that’s effective, interactive and engaging in order to achieve consistent and efficient onboarding and upskilling of our growing, diverse team. You will collaborate with leaders to streamline communication processes while integrating new program and product policies.
Additionally you will be responsible for rolling out procedures into a contact centre environment by providing the resources and structure to allow our global Customer Support agents to achieve delightful user interactions.
What you’ll work on:
- Understand the entire online and offline Taskrabbit experience from A to Z and be able to inform of all site and policy changes as they occur accurately and articulately.
- Design & create curriculums, considering best use of available resources
- Support the roll out of internal training programs.
- Assess gaps in current curriculum to evolve and improve training program, curriculum and content for existing and new products and programs in addition to updating and maintaining the training manual, materials, and knowledge base.
- Determine needs that will drive Taskrabbit support to be consistently exceeding customer expectations. (Consult and collaborate with key stakeholder (surveys, interviews with employees, consultations with managers/stakeholders, consider OKRs, CSAT, any other data that tells the Taskrabbit story to prioritise material creation.)
- Engage cross-functionally to ensure the team is prepared to support new programs and products from both a logistics and training standpoint.
- Teach training methods and skills to instructors and supervisors.
Your Areas of Expertise:
- Minimum of two years of experience in a contact centre/customer service environment.
- One to Two years of classroom training and/or on the job training experience.
- Experience developing materials and training modules focusing on dynamic training techniques.
- Position requires strong acumen for efficient learning design, strong planning, and virtual facilitation.
- The role requires strong planning, facilitation and public speaking skills.
- Must be self-directed and organised with a high degree of personal accountability.
- Proven ability to juggle multiple priorities and projects concurrently.
- Possess a high level of demonstrated accountability, drive and integrity.
- Thrive in a feedback-rich environment and actively look for opportunities to improve the learning curve.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.