About the Role
Entry level Travel Counselor
Mexico
Full time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As an Associate Travel Counselor, you’ll join our highly skilled remote team to learn how to providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Educate customers on travel options including air, road, rail, and accommodations
- Use various Global Distribution Systems (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Computer and application skills, including Microsoft applications, deleting cookies, and internet browsing
- 1+ years of experience working in call center or customer service preferred
- Advanced English
- Passion for excellence in client service
- Professional communication (written and verbal)
- Attention to detail
- Resolving customer issues quickly and raising concerns when needed
- Teamwork and openness to feedback