Job Description
Travel Experience Counselor I – (220001N0)
As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.
Benefits
Competitive Pay
Vacation, Holidays & Paid Time Off
Health, Dental and Vision Insurance
401(k) Plan
Wellness Program
Life Insurance, Accident and Disability Coverage
Employee Discounts
Position overview
CWTSatoTravel is seeking a Travel Experience Counselor I.
Position Description
- Ability to process/issue complex domestic/international tickets to include exchanges, refunds, car/hotel invoicing preferred but willing to train.
- Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids preferred but willing to train.
- Capable of ensuring arrangements are accurate, resulting in correct documentation
- Operates within detailed procedures under minimal supervision and able to prioritize work to ensure deadlines are met.
- Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Maintains regular attendance according to company guidelines.
- Performs other duties as assigned.
- MUST be FLEXIBLE with shift assignment.
- Shifts are 24/7 to include Saturday and Sunday.
This position has a virtual option as well.
Qualifications
Position Requirements
- High school diploma or equivalent
- Strong Verbal and Written communication skills
- Must be a fast learner and able to multitask in a fast paced stressful environment.
- SABRE proficiency preferred but willing to train
Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Primary Location
: US-TX-San Antonio
Work from home: Yes
Employment type
: Standard
Job Family
: Travel Counselor
Scope: Regional
Travel
: No
Shift
: Rotating
Organization
: TX_Military & Government
Experience Level: 1 to 3 years