Job Description
Traveler Care Support Specialist, Luxury Travel
Client Relations Remote, International
Company Information
Zicasso is a fast-growing travel tech company that’s revolutionizing the luxury travel industry. With headquarters in Silicon Valley (Mountain View, California) and an office in Denver, Colorado, we are now adding remote talent internationally.
Our customers are discerning travelers who want unique travel experiences and don’t have the time to plan their complex international vacations. So we match them with a global network of top travel specialists who compete to customize their trips.
Zicasso’s clients include CEOs, a Pulitzer Prize winning writer, an Olympic cyclist, an Academy Award winner, and generally, people who appreciate exceptional, life-enriching travel experiences. Our travel specialist partners are among the world’s best boutique tour companies and travel agencies, each one carefully pre-qualified by us.
We’ve been growing profitably each year and we command a leadership position in the industry.
Job Description
This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States. We are particularly seeking candidates who are based in Latin America. Europe is also a consideration.
There is flexibility in your work hours but we expect that you will generally maximize your overlap with Denver, Colorado hours (Mountain Standard Time).
The work will all be conducted in English.
We are looking for a Traveler Care Support Specialist who embodies an entrepreneurial spirit, has a passion for international travel and is seeking a career opportunity in the tech & travel industry.
This detail-oriented person will be responsible for a variety of tasks geared towards ensuring the Traveler Care Team is running as efficiently as possible. The work will range from processing reviews, helping with ancillary projects, and other administrative tasks that help the Traveler Care team become more productive and effective.
Candidates who seek a routine 9-to-5 job that coasts along should not apply. Zicasso’s culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.
Job Responsibilities
- Perform data entry with high accuracy (e.g. enter data provided directly from customers and colleagues, update existing data, verify data by comparing it to source documents, etc.)
- Organize and coordinate traveler reviews process, ensuring timely follow-ups, reviewing, etc.
- Maintain our travel insurance program, generate insurance quotes, and provide travelers with appropriate information
- Coordinate flight requests with flight specialists
- Prepare and modify documents including correspondence, reports, drafts, and emails
- Assist Zicasso’s Care Team members with various administrative tasks
- Assist in resolving and tracking customer opportunities
- Learn to utilize Zicasso’s data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.
Please Note: We’re seeking highly-motivated candidates. There will be opportunities to take on additional responsibilities and keep growing and learning with a strong team of A-players. Those who excel in the role will be given the opportunity to take on increasingly complex projects and initiatives, and grow their role and responsibility within the Traveler Care Team.
Desired Skills and Experience
- 5+ years of professional work experience
- Excellent fluency in oral and written English
- Detail-oriented and strives to achieve quality, error-free work
- Ability to work remotely both independently as well as in a team environment
- Passionate about travel — highly desirable if you have traveled abroad extensively and have a strong curiosity about new international destinations
- Strong customer service focused skills
- Adaptable to different styles of communication and traveler behaviors
- A cheerful and confident person who naturally builds relationships
- Willingness to work flexible hours, including weekends, evenings and holidays
- Strong organizational skills
- Comfortable with technology and readily able to learn and adapt to the use of new software
Highly motivated and enthusiastic; ready and willing to put in extra effort in a start-up environment to drive company success - Can-do, flexible attitude
- Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
- Bachelor’s degree or higher preferred