About the Role
Title: VBDC Sales Specialist
Location: Canada, Remote
JobDescription:
Be essential at Cars Commerce Canada
At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire & D2C Media, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.
But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.
VBDC Specialist
Summary:
Promote, manage performance review, retention, commercialize and sell, to dealerships, the D2C Media VBDC service. Work closely with sales and customer support representatives to ensure a consistent and high-quality customer experience.
Responsibilities:
- Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers.
- Schedule monthly performance reviews with existing clients. Analyze using D2C Media dealer performance reports, dashboards and benchmarks
- Manage complaints on VBDC product and follow up with customers
- Participate in the D2C Media escalation process for VBDC product when customers feel/need to get a support request prioritized or when they feel SLA is not met.
- Act as a trusted advisor to customers, offering VBDC service that align with their business implementation.
- Define and track KPIs to assess the effectiveness of the CRM customer engagement with the product.
- Understand the competition
- Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.
- Develop strategic plans to promote VBDC service, increase market share, and achieve sales targets.
- Nurture prospects and facilitate the proposal process
- Participate in VBDC delivery
Additional Responsibilities
Retain and Grow Existing Accounts:
- Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers.
- Schedule monthly performance reviews with existing clients. Analyze using D2C Media dealer performance reports, dashboards and benchmarks
- Manage complaints on VBDC product and follow up with customers
- Participate in the D2C Media escalation process for VBDC product when customers feel/need to get a support request prioritized or when they feel SLA is not met.
- Act as a trusted advisor to customers, offering VBDC service that align with their business implementation.
- Define and track KPIs to assess the effectiveness of the CRM customer engagement with the product.
- Understand the competition
- Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.