Job Description
Vehicle Administration Coordinator
- Remote – USA
- Full time
- JR103398
About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Fisker is on the lookout for an exceptional Vehicle Administration Coordinator to join our expanding North American team. In this role, you will be the driving force behind supporting the sales and delivery process for Fisker customers and internal stakeholders. Your mission? Ensuring that all essential sales, finance, registration, delivery, and title paperwork and processes are flawlessly completed during the purchase process, all while maintaining impeccable accuracy and customer satisfaction. Collaborating closely with the Title Clerk, you’ll also play a key role in processing DMV title and registration paperwork promptly. Your eagle-eyed attention to detail will verify that all funds are collected and accurately matched, leaving no room for oversight.
Responsibilities
- Be the go-to person for day-to-day vehicle administrative needs for Fisker customers in your assigned sales territory, striving to provide unmatched positive customer experiences.
- Collaborate seamlessly with Sales, Delivery, and Order Operations teams to ensure that all vehicle purchase-related documents are fully completed and accurate prior to delivery.
- Offer operational support for ad-hoc initiatives that crop up in partnership with business associates.
- Cultivate and nurture relationships with both internal and external stakeholders as needed.
- Keep a watchful eye on vehicle order statuses and communicate proactive updates and exceptions to key stakeholders.
- Step in to resolve questions and concerns that pop up during the customer purchase process.
- Support and coordinate the Fisker purchase process, including financing, titling, and registration requisites. Leverage Fisker’s e-signature platform to facilitate seamless delivery.
- Curate and prepare all required documents and confirmations for vehicle payment.
- Keep customers in the loop by providing status updates through the Fisker App throughout the order and purchase lifecycle.
- Engage with key stakeholders for delivery, registrations, and other vehicle-related information.
- Assist in arranging and scheduling Home Delivery of customers’ vehicles when requested.
- When necessary, conduct research, maintain records, and file to recover State and Federal EV incentives on behalf of Fisker.
- Perform any other assigned duties.
Basic Qualifications / Knowledge / Experience
- 3-7 years of hands-on customer service experience.
- A track record of 3-7 years in administrative and/or sales support within a professional office environment.
- High School Diploma is essential; a Bachelor’s degree is preferred.
- Proficiency in office skills, including personal computer use and Microsoft products (Word, Excel, and Outlook), 10-key operation, and familiarity with office equipment. Previous ERP experience is a plus.
- Strong communication skills, both written and verbal.
- An obsession for organization and attention to detail.
- A knack for creative and strategic thinking.
- Demonstrated prowess in problem-solving and research.
- Results-oriented mentality, coupled with an urgency to resolve issues and see projects through to completion.
- The ability to smoothly collaborate with various departments and work styles, coupled with a keen interest in effectively presenting and sharing information across teams.
- A talent for multi-tasking in a fast-paced, high-performance team environment.
- Strong data entry and organizational skills.