Job Description
Verification Specialist
Customer Service/Support
Position Type
Regular Full-Time
Remote
Yes
Verification Specialist Description & Duties:
Verifies loan terms with customers, answers program questions and handles customer service inquiries. Assists dealers in processing credit applications, analyzes and underwrites applications to company standards, maintains and develops business by building strong dealer and customer relationships.
Duties may include, but are not limited to:
Responsibilities
- Verify loan terms with new customers; answer questions, resolve issues with dealers.
- Answer incoming calls from customers and dealers.
- Process customer payments and answer routine dealer and customer questions.
- Assist other departments with administrative and other tasks as required.
- Process new loan applications received by phone, fax or Web.
The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive “can-do” attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Qualifications
Minimum Qualifications:
- 2 years office or customer service experience required
- Strong computer skills including Word, Excel, Internet, and email.
- Strong typing skills
- Strong attention to detail
- Professional phone presence and excellent verbal and written communication skills
- One evening shift per week and one half-day on Saturday every 5 weeks.