About the Role
Title: Vet Technician, Ollie Health and Nutrition
Location: Salt Lake City, UT; Nashville, TN
Type: Full-time
Workplace: remote
Category: OllieHealth
Job Description:
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Come join the Ollie Pack!
Ollie is driven to make pets’ lives healthier by making freshly cooked, human-grade food for dogs that’s delivered right to our customers’ doorsteps. And our customers want the very best for their dogs. Together, we hope to embark (no pun intended) on long, healthy journeys for our dogs powered by good, fresh food.
That’s where you come in.
We’re seeking a licensed Vet Technician to join our Ollie Customer Experience team. We make sure that, from box to bowl, all our dogs (and our customers) have the best experience possible.
This role will report to the Director of Customer Experience. It is a fully remote position base in the US.
What You’ll Do:
- Represent the Ollie brand voice to our current and prospective customers
- Provide guidance to our customers on portions, weight screenings, and more via email, chat, or voice.
- Respond to and manage Customer Experience contacts via email, chat, SMS, and voice.
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
- Accurately track and monitor customer feedback and interactions
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Who You Are:
- Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
- Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
- Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
- Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
- Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
Other Experience:
- Bachelor’s Degree from an accredited four-year college or university
- Licensed Vet Technician with Nutritional Training
- Previous experience in customer-centric roles
- Experience with pets or health foods preferred
- Experience with Gladly, Kustomer, or a similar platform is a plus
- Interest in working in a pet-friendly, fast-moving environment