Job Description
Note from FlexJobs Staff: To see job description on website scroll down until you see “Veterinary Information Specialist” on the list of Job Openings. Please note that SafetyCall International is only hiring in certain states listed below.
Veterinary Information Specialist Description
Position
The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.
Schedule
- Full-time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 hours long and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.
- Part-time, 20 hrs/week. We have an evening shift need. Employees will be scheduled 4 hours shifts, 5 days a week on a 2 week rotation which will include every other weekend.
- Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.
Training
There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
Required Experience, Skills, Knowledge and Abilities
- Active CVT/LVT/RVT License
- 1+years of work experience in a veterinary clinic/hospital
- At least one year of emergency/critical care experience preferred
- Ability to work varying shift times and varying days, including weekends as specified above.
- Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
- Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
- Excellent verbal and written communication that is clear, concise, professional and empathetic
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Strong attention to detail and the ability to multitask
- Customer service focused attitude and behavior
Remote Agent Requirements
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
To Apply
Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.
About Us
SafetyCall International, PLLC (SCI) is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services.
Benefits of Employment
Our employees enjoy many benefits including:
- Ability to work from home
- Medical Insurance Options
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Accident Insurance
- Life Insurance
- Short & Long Term Disability
- 401k with Match
- Paid time off
- Paid holidays
- C/E & License Reimbursement
- Incentive Programs
- And Many more!
States We Work In
Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:
- Arizona
- Colorado
- Florida
- Georgia
- Illinois
- Kansas
- Louisiana
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Mexico
- North Carolina
- North Dakota
- Oklahoma
- South Carolina
- Tennessee
- Texas
- Virginia
- Washington
- Wisconsin
Work from Home Requirements
Do you want to work with us from the comfort of your home? Here’s what you’ll need:
IT Requirements
- High Speed Internet (not WiFi)
- Landline phone (with a head set)
- Computer with Windows 10 Home or Pro Edition Operating System
- Must have Windows 10 Microsoft Word & Excel
- Desktop & Laptops can be used, but must be able to connect up to 3 monitors
- No Apple computers
- Surge Protection
- Paper Shredder
Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.
In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.