Job Description
VP of Customer Success
UNITED STATES
Note: We support 100% remote work for applicants who reside in the following states: California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas and Washington.
Textio embraces diversity and seeks candidates who will contribute to a climate that supports persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Textio’s mission is to build software that creates understanding between people. Our category-defining augmented writing platform has already transformed the way that thousands of companies communicate. We’re looking for a strategic and operationally excellent VP of Customer Success to help chart our course through our next wave of growth.
You’ll start from an outstanding foundation. We have strong enterprise relationships with companies like Johnson & Johnson, NBA, Credit Suisse, Cisco, and many more. Over the last year, we’ve shipped new products and doubled the size of our customer base. The year ahead promises to be even more exciting: new products coming to market, an ambitious revenue plan, and structuring for scale. We are actively and intentionally building the leadership team that will guide us through Textio’s next stage.
As an experienced customer success leader in multi-product SaaS environments, you are an expert in building effective customer systems that scale. You excel at creating high-energy and high-accountability systems where people can do their best work.
You are also a compelling and effective communicator. This role includes regular communication with customers, with your own team, with partners in other parts of Textio’s business, and with investors. With all audiences, you are structured and clear. You have great active listening skills and you are responsive.
Responsibilities
- Leading, rapidly growing, and coaching team members by setting the strategy and prioritizing our organizational goals.
- Representing the voice of the customer and influencing internal partners by promoting a customer-centric mentality across the organization
- Architecting the customer success organization, including systems, structures, and processes, to support our ambitious customer and revenue goals
- Designing and supporting balanced customer success offerings for our full range of customer segments
Requirements
- Experience building and running a Customer Success team in a fast-paced, dynamic environment
- A strong customer advocate with the ability and willingness to engage directly with customers
- Ability to communicate well with individuals, teams, partners, and at industry-level events
- A track record of developing and mentoring great talent, and building and motivating teams
- The skills to be a data-driven decision maker, with a willingness to experiment and iterate
- Customer success leadership experience in a line-of-business-oriented SaaS environment
- Clear, systematic, principled builder and communicator
- Can communicate with audiences at several altitudes and tailor accordingly (team, customers, board, potential investors)
- Builds systems for two-way communication between our customers and our internal teams
Benefits
We are looking to build a truly diverse, equitable, and inclusive engineering team. We have a number of outstanding benefits to support that.
- We are a fully distributed team. Without a central office, everyone’s on an equal footing wherever you’re based. Our positions are open to residents of California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas, and Washington.
- We offer flexible schedules and unlimited time off. Take vacations to recharge and work the schedule that makes sense for you. We’re about long-term growth and success, so that means working sustainably.
- We provide outstanding health care, dental, and vision coverage for you and your family.
- Paid time to volunteer at non-profits. If you volunteer enough, we’ll match your hours with donations.
- On-demand mentoring with Bravely.
The base salary range for this role’s listed level is currently $150,000 with an OTE of $250,000. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (no cap). Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. 8-5-101 et seq.
Textio embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Textio will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact our recruiting team at recruiting@textio.com.
Working at Textio is outstanding. Learn more about our philosophy, benefits, and team at https://textio.com/careers/. Reach out and share your story with us!