If you’ve got orthodontic insurance experience and you’re the type who can keep claims moving while keeping patients calm, this role is for you. You’ll support a busy practice with insurance processing, patient coordination, aligner monitoring, plus light marketing and website updates.
About CrewBloom
CrewBloom partners with clients to build reliable remote teams that keep operations running smoothly. This is a client-based remote role supporting an orthodontic practice.
Schedule
Full-time, remote (client-based).
Requires a dedicated home office setup and meeting the technical requirements listed below.
What You’ll Do
• Verify orthodontic insurance benefits accurately and quickly
• Submit and monitor insurance claims to ensure timely payment and proper documentation
• Follow up on unpaid or denied claims and resolve discrepancies
• Record insurance payments and reconcile financial ledgers as needed
• Respond to patient inquiries via email, text, or phone with professionalism and warmth
• Assist with appointment scheduling, reminders, and general admin support
• Keep patients updated and coordinate communication with the in-office team
• Support virtual front desk operations while handling sensitive information with confidentiality
• Review aligner patient photos via DentalMonitoring (or similar platforms)
• Flag treatment concerns and coordinate with the clinical team as needed
• Monitor compliance, send follow-ups, and maintain progress reporting
• Manage Google Business Profile updates, respond to reviews, and keep info accurate
• Assist with social media scheduling and engagement (Instagram, Facebook)
• Make basic website updates (team details, promotions, office hours) using WordPress or similar CMS
• Support digital reputation management by monitoring messages, comments, and mentions
What You Need
• Experience in orthodontic or dental insurance processing (preferred)
• Familiarity with aligner treatment processes and digital patient tracking systems (preferred)
• Strong written and verbal English skills
• Highly organized, dependable, and able to juggle admin plus light creative tasks
• Professional presence, positive attitude, and genuine concern for patient care
Benefits
• Fun, inclusive, innovative culture
• Opportunities to learn, innovate, and grow
• High-energy, fast-paced environment
• Work-from-home flexibility
• Improved work-life balance with no commute
If you’re ready to be the calm, capable backbone behind an orthodontic practice, apply today.
Happy Hunting,
~Two Chicks…