Viking Cruises is hiring Web Chat Sales Consultants to help guests book once-in-a-lifetime travel experiences. This fully remote role gives you the chance to connect with customers through inbound web chats, build lasting relationships, and close sales while earning a highly competitive base + commission.
About Viking
Founded in 1997, Viking is the world’s leading provider of destination-focused river, ocean, and expedition cruises. Designed for curious travelers, Viking offers experiences rooted in history, science, culture, and cuisine across all seven continents. Viking is consistently recognized as #1 in Rivers, Oceans, and Expeditions by Condé Nast Traveler and Travel + Leisure — the only cruise line to hold all three honors simultaneously. With more than 250 awards, Viking is a certified Great Place to Work company built on excellence, integrity, and innovation.
Schedule
- Full-time, fully remote within the U.S.
- Requires flexibility to work evenings, weekends, and holidays
What You’ll Do
- Handle inbound sales chats, identify customer needs, recommend options, and close sales
- Follow up with outbound calls to overcome objections and secure bookings
- Build lasting guest relationships to drive loyalty and repeat business
- Maintain exceptional written communication standards (grammar, spelling, tone)
- Demonstrate a strong knowledge of world geography to support trip planning
What You Need
- 1+ years of live web chat experience
- 2+ years of phone-based or similar sales experience with proven success closing on the first call
- Typing speed of 40+ WPM
- Demonstrated ability to meet and exceed monetary sales KPIs
- Strong communication, negotiation, and interpersonal skills
- High-end client relationship-building experience
- Comfortable working in a structured, metrics-driven environment
- Proficiency with Microsoft Word, Teams, and Outlook
- Distraction-free home office with high-speed, wired internet (25 Mbps minimum) and dual/triple monitors
Benefits & Compensation
- Competitive compensation plan: $44,000–$113,000 annual potential (base + commission)
- Historic commission averages: $15,000–$75,000 annually
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Medical, dental, vision, life, and disability insurance (some plans fully paid by Viking)
- Paid training with guaranteed commission for first 3 months
- 15 paid vacation days + 6 holidays annually (plus sick time by state)
- Free or discounted cruises for employees
- Subsidized gym memberships and travel discounts (theme parks, theaters, IATA perks)
Turn your passion for travel into a rewarding career while helping guests plan extraordinary journeys.
Set sail on your future with Viking Cruises.
Happy Hunting,
~Two Chicks…