About the Role
Title: Wholesale Operations Specialist (Remote)
Location: Chattanooga, TN – Hybrid (Remote and In Person)
Type: Full-Time
Job Description:
Responsibilities:
- Continuously manage, create and update internal workflows around our wholesale business.
- Lead and work cross-functionally with other departments to complete new wholesale customer onboarding setups.
- Manage and maintain key customer product data sheets, ensuring accuracy and compliance with customer specifications.
- Assist the US Wholesale sales team on key projects, providing operational support and ensuring timely completion of tasks.
- Develop and oversee wholesale order entry and returns processes.
- Operations point of contact for key customers, providing updates, addressing concerns, and ensuring timely order fulfillment.
- Identify unique customer needs and implement these into related processes within our internal systems.
- Collaborate with the Accounts Receivable team to resolve customer issues and deductions, analyze chargeback trends and implement process improvements.
- Liaison between various departments such as sales, support, operations, and inventory management to gather information and updates for wholesale customers.
- Coordinate and ensure on-time delivery of POP displays by collaborating with various departments.
- Maintain wholesale customer listings, catalogs, and portals to ensure full compliance.
- Coordinate product samples for the Wholesale sales team and customers.
Preferred Experience and Skills:
- Previous support and/or operations experience in a wholesale or B2B environment.
- Familiarity with retail customer Vendor Portals like Supplier Hub and Retail Link.
- Previous experience with ERP systems.
- Experience with EDI.
- Advanced spreadsheet skills.
- Direct experience working with big-box retailers like Walmart.
- Experience with new customer setups, product data sheets, and Vendor Guides.
- Strong project management skills.
- Systematic thinker with a passion for process improvement.
- Ability to work independently and as a team member.
- Strong communication, interpersonal and organizational skills.