Job Description
Title: Workers Compensation Customer Service Rep
Location: Remote Remote US
Dane Street is looking for highly motivated candidates to join our National IME (Independent Medical Examination) as a Workers Compensation Customer Service Rep (internally known as a Customer Service Representative). Dane Street is proud to be Great Place to Work-Certified and offers an exciting work environment, competitive compensation and a strong growth potential.
A CSR is in the center of our critical relationships with our clients, our technical team and our operations teams. As a member of our team, you will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network.
Do you thrive in a fast paced environment? You are the right person if you have exceptional communication skills, are extraordinarily client-focused, performance driven and are able to manage time effectively while meeting specific deadlines.
Description of Key Tasks and Responsibilities:
- Schedules IMEs (independent medical examinations) in accordance with Dane Streets regulatory state guide.
- Schedule reviewers of the appropriate specialty and state license match per state regulations and in adherence with all client requests and requirements.
- Review upcoming scheduled IMEs and ensure the physicians have all materials needed for the exam(s).
- Make reminder calls to claimants and provide them with IME details.
- Send reminder e-mails to the Reviewers on their assigned cases and the due dates.
- Promptly communicate any changes, delays or other necessary information to clients.
Requirements
Required Education and Experience:
- An Associates Degree or Bachelors Degree is preferred.
- 1 year of experience in a Customer Service/Administrative role in a business office environment.
- Worker’s Compensation experience is preferred.
Special Skills and Attributes Required:
- Customer service skills and experience.
- Excellent computer skills (Apple Operating System, Google Chrome search engine and Gmail preferred).
- Ability to communicate effectively with remote team members and/or external contacts.
- Excellent negotiation skills.
- Attention to detail.
- Critical thinking.
- The ability to manage time efficiently and to meet specific deadlines.
- Preferred:
- Experience with physician networks, recruitment, medical specialties and terminology, medical claims, medical office, and/or industry knowledge.
- Knowledge of relevant state and federal compliance guidelines.