AnswerNet | Remote, Canada (Open to applicants nationwide)
💵 $19.50/hour | Full-Time | Flexible Shifts (7 AM–10 PM, Monday–Sunday)
🧾 The Opportunity
AnswerNet is hiring a fully remote, bilingual (French/English) Customer Service Agent to join our dynamic call center team. You’ll be the frontline voice for customers across multiple industries, delivering a high-touch service experience in both languages. If you thrive in fast-paced environments, love solving problems, and bring professionalism to every call, this could be your next great role.
📋 What You’ll Do
• Manage high volumes of inbound and outbound calls across multiple campaigns
• Identify customer needs, provide accurate information, and resolve inquiries effectively
• Meet daily metrics for customer satisfaction, call handling, and follow-up
• Maintain detailed records of each interaction using AnswerNet systems
• Adhere to scripts, guidelines, and compliance policies
• Take initiative to go the extra mile for customers and deliver exceptional service
🎯 What You’ll Bring
• Must speak, read, and write fluently in French and English
• At least 1 year of call center experience (inbound and outbound)
• Experience using auto-dialers and working with call scripts
• Strong phone presence with a friendly, solution-focused demeanor
• Excellent multitasking and time-management skills
• Typing proficiency and comfort learning new software quickly
• High emotional intelligence and the ability to adapt communication styles
• A peer-leader mindset—dependable, positive, and accountable
💻 Remote Work Setup Required
• Windows 10+ PC/laptop (no Macs/Chromebooks/tablets)
• High-speed internet (wired via Ethernet; WiFi not accepted)
• USB headset with microphone
• Webcam (for meetings and role verification)
• Dedicated, quiet workspace free from distractions
✨ Why Join AnswerNet?
With over 10,000 clients and 125+ million interactions processed annually, AnswerNet is a powerhouse in outsourced contact center solutions. As part of our remote team, you’ll have the opportunity to make meaningful connections and develop professionally in a supportive, mission-driven culture.
✍️ Apply Today
Ready to bring your bilingual skills to a high-impact role? Apply now and join a team where your voice matters—from anywhere.
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