🧾 About the Role
Fullstack Academy (a Simplilearn company) is on a mission to transform lives through education. As a Customer Service Associate, you’ll support enrolled learners across the U.S., helping them stay motivated and engaged as they progress through their tech education journey. This is a high-impact, people-first role perfect for someone who enjoys building rapport and guiding others to success—without diving into technical support.
✅ Position Highlights
• $45,000–$50,000 annual salary
• Full-time, remote (U.S. based)
• EST schedule: 8 AM–4 PM
• Benefits package included
📋 What You’ll Own
• Make proactive outbound calls to welcome, remind, and motivate learners
• Follow up with inactive students and help them re-engage
• Provide empathetic guidance and support via phone and email
• Log all interactions and updates in CRM systems like Salesforce
• Collaborate with academic advisors and operations to address learner needs
• Gather feedback and testimonials to improve the student experience
🎯 Must-Have Traits
• 1–2 years of experience in customer support, service, or learner engagement
• Excellent verbal and written communication skills
• Friendly, clear, and patient phone presence
• Highly organized and detail-oriented
• Comfortable using CRM tools like Salesforce or HubSpot
• Able to work independently in a remote setup
💻 Remote Requirements
• Reliable high-speed internet connection
• Quiet, professional home workspace
• Access to a laptop or desktop with necessary communication tools
💡 Why It’s a Win for Remote Job Seekers
• Be part of a mission-driven team shaping the future of tech education
• No cold calls or tech troubleshooting—just real impact through student success
• Work with a global leader backed by the Blackstone Group
• Help professionals upskill in today’s most in-demand digital fields
✍️ Call to Action
If you’re passionate about helping others thrive and want to grow with a company revolutionizing online education, we’d love to hear from you. Join Fullstack Academy and be part of the digital learning movement.