🧾 About the Role
CareCentrix is hiring remote Healthcare Customer Service Experts to serve as the first point of contact for patients and providers requesting home healthcare services. In this high-volume, fast-paced role, you’ll handle inbound calls, guide service requests, and support those navigating their care journey. This is more than just a call center position—it’s a chance to make a real impact from day one.
✅ Position Highlights
• $17.50/hour + monthly bonus incentives
• Full-time, remote (U.S. based)
• 5-week paid training + nesting period
• Shift after training: Mon–Fri, 11:30 AM–8:00 PM EST
• Start date: Monday, September 8, 2025
📋 What You’ll Own
• Manage 60–65 inbound calls daily from patients, providers, and referral sources
• Submit service requests for durable medical equipment and home healthcare
• Check on existing service requests and resolve status inquiries
• Use multiple apps and dual monitors to process requests accurately
• Meet performance targets in call handling, quality, and attendance
• Uphold HIPAA/PHI standards and CareCentrix policies
• Contribute to a positive, collaborative virtual team culture
🎯 Must-Have Traits
• High School Diploma or GED
• 2+ years of customer service experience (1+ in a healthcare setting)
• Familiarity with medical terminology and healthcare processes
• Strong multitasking and data entry skills (30+ WPM typing speed)
• Tech-savvy: comfortable using Microsoft Office and navigating multiple systems
• Must pass SHL Customer Service Phone Simulation Assessment
💻 Remote Requirements
• Reliable, uninterrupted high-speed internet
• Home office setup with minimal noise
• Ability to work a set 8-hour shift with scheduled breaks
💡 Why It’s a Win for Remote Job Seekers
• Work from home while helping people access vital medical services
• Competitive hourly rate with consistent bonus opportunities
• Clear advancement potential within a mission-driven company
• Full-time stability with training and peer support built in
✍️ Call to Action
Ready to bring empathy, focus, and impact to a remote role that matters? Join CareCentrix as a Healthcare Customer Service Expert and help patients access care they can count on—all from the comfort of your home.