🧾 About the Role
Clipboard Health is hiring a sharp, detail-obsessed Onboarding Escalations SME to serve as a critical gatekeeper for our trust and documentation workflows. Based in India, you’ll handle high-risk, high-impact credentialing cases that determine who gets onto our platform—and who doesn’t. You’ll serve as an internal consultant across departments and be the final line of defense against fraud, unsafe submissions, and compliance missteps.
✅ Position Highlights
• Full-time, remote (India only)
• Competitive annual compensation in USD
• Operates on India hours with flexibility as needed
• Join a YC-backed, Series C startup scaling nationwide in U.S. healthcare
📋 What You’ll Own
• Review and resolve complex document escalations and flagged submissions
• Prevent bad actors from slipping through the cracks with keen fraud detection instincts
• Partner with Legal, Sales, Product, and other teams to advise on documentation standards
• Manage daily workflow tasks like document status updates, mapping, and unread queues
• Propose improvements to internal policy, compliance, and onboarding SOPs
• Communicate clearly and quickly via Slack and internal tools
• Stay up to date on evolving credentialing rules, product updates, and risk triggers
🎯 Must-Have Traits
• Experience in trust & safety, compliance, healthcare ops, or doc verification
• Eagle-eyed attention to detail—you catch what others miss
• Confident decision-maker, even with ambiguity or incomplete data
• Strong written communication skills with clarity under pressure
• Organized, proactive, and fully accountable for your queue
• Comfortable in a fast-moving remote team using Slack, Sheets, and task tools
💻 Remote Requirements
• Must reside in India
• Wired internet connection (minimum 15 Mbps)
• System requirements:
• CPU: Intel i5 (8th gen+)/Ryzen 5 (2000+)/Apple M1+
• RAM: 12 GB minimum (16 GB preferred)
• Quiet, professional home workspace
• Noise-canceling headset and stable power/internet setup
💡 Why It’s a Win for Remote Job Seekers
• High-trust, high-impact work with autonomy and support
• Work that protects both healthcare workers and patients across the U.S.
• Chance to grow inside a high-caliber SME team solving real-world issues
• Clipboard Health is profitable, scaling, and mission-driven
✍️ Call to Action
If you’re the kind of person who thrives in the gray areas and has a talent for spotting risk before it becomes a problem, we want to hear from you. Join Clipboard Health as an Onboarding Escalations SME and help shape the integrity of our marketplace—one decision at a time.