š§¾ About the Role
Clipboard Health is hiring a proactive, people-smart Onboarding Support Specialist to help healthcare professionals smoothly navigate the document validation process. Based in Europe, youāll be the first line of supportāhelping U.S.-based healthcare workers feel seen, guided, and confident as they complete onboarding. This is more than customer service. Youāre helping professionals unlock opportunity, fast.
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Position Highlights
ā¢ Full-time, remote (Europe only)
ā¢ Competitive USD-based salary
ā¢ Communication-focused support role with operational impact
ā¢ Part of a fast-growing, fully remote YC Top Company
š What Youāll Own
ā¢ Answer onboarding questions via email, chat, and phone with clarity and compassion
ā¢ Guide healthcare professionals through credential submissions and fix errors in real time
ā¢ Review documents for accuracy, completeness, expiration, and compliance
ā¢ Spot and flag issuesāanything from missing info to suspicious patterns
ā¢ Follow SOP checklists closely to ensure consistent validation
ā¢ Document notes clearly, escalate concerns, and keep ticket records audit-ready
ā¢ Work with SMEs, QA, and Training to flag trends and fix broken workflows
šÆ Must-Have Traits
ā¢ Experience in document validation, compliance ops, credentialing, or high-volume customer support
ā¢ Strong attention to detailāyou donāt just skim, you analyze
ā¢ Confident and calm under pressureāyou can decide fast and explain clearly
ā¢ Strong verbal and written communication, especially for sensitive or confusing topics
ā¢ Reliable and organizedāyou own your work and your queue
ā¢ Thrive in a remote team, but still stay connected and communicative
ā¢ Comfortable using Slack, Google Sheets, ticketing tools, and workflow apps
ā¢ Open to feedback and always looking to improve
š» Remote Requirements
ā¢ Must reside in Europe
ā¢ Wired internet with at least 15 Mbps download speed
ā¢ Minimum system specs:
āā¢ CPU: Intel i5 (8th gen+)/Ryzen 5 (2000+)/Apple M1+
āā¢ RAM: 12 GB minimum (16 GB preferred)
ā¢ Quiet home office with a noise-canceling headset and stable power/internet
š” Why Itās a Win for Remote Job Seekers
ā¢ Be part of a meaningful missionāhelp healthcare pros get to work
ā¢ Blend customer interaction with detailed operations work
ā¢ Work with a globally respected, profitable startup
ā¢ Clear expectations, detailed SOPs, and room to grow
āļø Call to Action
If youāre someone who thrives in structured, mission-driven customer operationsāand you believe in helping people climb the ladder of opportunityāthis is your chance. Join Clipboard Health as an Onboarding Support Specialist and make an impact from day one.