💻 Remote | Client-Based | Full-Time
🧾 Overview
CrewBloom is hiring a Patient Engagement Specialist to support a top-tier dental practice remotely. This role is ideal for someone who thrives on managing patient relationships, navigating dental practice software, and streamlining day-to-day operations—all while delivering top-tier customer service.
📌 What You’ll Do
• Schedule and manage patient appointments using OpenDental (or similar platforms)
• Handle patient inquiries, update records, and maintain smooth communication flow
• Process dental insurance claims and support reimbursement workflows
• Utilize platforms such as Dentrix, EagleSoft, CurveDental, or Denticon if applicable
• Support billing tasks and explain treatment plans, insurance details, and payment responsibilities to patients
• Provide patient education about oral health, procedures, and aftercare
• Document patient interactions, treatment plans, and insurance info accurately
• Coordinate closely with dental care providers to optimize patient flow and care delivery
• Create a warm, responsive experience for all patients—from first contact to post-treatment follow-up
🎯 What You Bring
• 2+ years of experience in a dental or healthcare setting, focused on patient engagement
• Proficiency with OpenDental is required
• Familiarity with Dentrix, EagleSoft, CurveDental, Denticon is a big plus
• Prior experience processing insurance claims is highly preferred
• Strong verbal and written communication skills
• Patient-first attitude with excellent customer service presence
• Ability to multitask while keeping processes efficient and compliant
• Confidence working independently in a remote setting
💻 Remote Work Requirements
• Internet:
– Primary: 15 Mbps or higher
– Backup: 10 Mbps or higher, must work during power outages
• Devices:
– Primary: Intel i5 (8th gen+) or Ryzen 5 with 8 GB RAM
– Backup: Intel i3 or equivalent, functional during power outages
• Workspace:
– Quiet, dedicated home office
– Webcam
– Noise-canceling USB headset
– Smartphone for communication and verification
✨ Why You’ll Love It Here
• 100% remote work
• Supportive, innovative, and inclusive team culture
• Room to grow in a fast-paced healthcare support environment
• Real impact through patient-facing work
• Say goodbye to commutes and hello to flexibility and balance
📝 This is perfect for someone with dental admin experience who thrives on creating smooth patient journeys, loves technology, and can juggle tasks like a pro—all from the comfort of home.