Be the first point of connection for individuals and families seeking life-saving behavioral health treatment. This role blends compassion with performance, ensuring seamless admissions that expand access to care.
About Charlie Health
Charlie Health is on a mission to transform mental health care by delivering personalized, virtual treatment for people with complex needs. Our fast-growing team connects clients to clinicians, families, and communities, breaking barriers to care and driving better outcomes nationwide.
Schedule
- Full-time
- 100% remote (excluding residents of AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, and Washington, DC)
- Shift-based schedule (specific shift options provided in application)
What You’ll Do
- Manage a high volume of inbound/outbound calls from prospective clients, families, and referral sources
- Build trust to gather client demographics, treatment histories, and presenting concerns
- Communicate financial policies, payment options, and assistance programs
- Maintain accurate client records in Salesforce, including treatment consents and insurance info
- Meet KPIs related to admissions, patient satisfaction, and time-to-admission metrics
- Collaborate with internal teams to streamline admissions and deliver exceptional client experiences
What You Need
- Bachelor’s Degree
- 2+ years of sales experience; healthcare admissions a plus
- Proven record of meeting/exceeding performance targets
- 1+ year using Salesforce or similar CRM
- Strong multitasking skills and ability to thrive in a high-paced environment
- Familiarity with HIPAA and experience with adolescents/young adults in mental health (preferred)
- Proficiency with Microsoft Office and Google Suite
Benefits
- Salary range: $54,000–$60,000 base, with performance bonuses targeting $66,000–$84,000 total
- Comprehensive health benefits package
- Paid time off and holidays
- Mission-driven work in a rapidly growing startup
- Opportunities for professional growth and impact
Help clients begin their journey to recovery while advancing the mission of accessible, personalized care.
Happy Hunting,
~Two Chicks…