Help patients access critical therapies while working from home. IQVIA is seeking Bi-lingual Call Center Representatives (English/Spanish) to provide pharmacy support solutions like co-pay cards and vouchers, ensuring patients, providers, and pharmacies receive the help they need.
About IQVIA
IQVIA is the only global provider of commercial solutions focused on getting pharmaceutical and medical products to the people who need them most. With the world’s largest Commercial Sales & Medical Solutions (CSMS) division—10,000+ field professionals in 30+ countries—we partner with biopharma, medical device, and diagnostic companies to support patients and healthcare providers worldwide.
Schedule & Pay
- Remote – United States (multiple locations)
- Full-time, contract role with potential for permanent conversion
- Shifts available:
- 8:00 am – 5:00 pm EST
- 9:00 am – 6:00 pm EST
- 10:00 am – 7:00 pm EST
- 11:00 am – 8:00 pm EST
- Pay: $18.00/hour
What You’ll Do
- Serve as the main contact for patients, pharmacies, and healthcare providers using an Opus Health program.
- Field calls for card activation, eligibility checks, benefit explanations, and troubleshooting submission rejections.
- Provide first-level support via phone, email, fax, or other channels.
- Document resolutions and escalate issues when necessary.
- Suggest process improvements to management as challenges arise.
- Deliver excellent service that ensures customer satisfaction and program success.
What You Need
- High School Diploma or equivalent.
- Pharmacy Technician experience required.
- HIPAA certification required.
- At least 3 years of call center experience preferred.
- Strong communication skills; ability to explain program details clearly.
- Experience in medical claim processing is a plus.
- Bi-lingual (English/Spanish) strongly preferred.
Why Join IQVIA
- 100% remote role with nationwide eligibility.
- Opportunity to support patients in accessing affordable therapies.
- Work with a global leader in healthcare solutions.
- Contract role with potential to move into permanent employment.
- Inclusive and diverse workplace culture.
Support patients. Simplify access. Make a difference from home.
Happy Hunting,
~Two Chicks…