Bring your communication skills and customer-first mindset to eSalon, where we’re revolutionizing the at-home hair color experience with personalized, salon-quality formulas delivered to millions of clients worldwide.
About eSalon
eSalon is part tech, part beauty, and all teamwork. We’re a fast-growing company blending web experts, engineers, and licensed colorists to create custom, made-to-order hair color formulas for clients across the globe. Recognized with awards like Allure’s Best of Beauty (Best Home Hair Color, four years running) and ranked in Internet Retailer’s Hot 100, we’re reshaping beauty by delivering salon-quality results straight to your door.
Schedule
- Full-time, permanent role
- Fully remote (UK-based only)
- Occasional in-person training and team-building at our London office
What You’ll Do
- Handle high-volume inbound customer service and retention calls in French and English from clients across the US, UK, and EU
- Provide exceptional support across multiple channels: phone, email, and chat
- Retain clients by listening, empathizing, and offering tailored solutions
- Document client interactions accurately in the CRM system
- Track and communicate retention activities and progress to management
- Collaborate with internal teams to escalate and resolve issues effectively
- Deliver professional, empathetic, and positive customer experiences consistently
What You Need
- Native-level French with fluent English (written and spoken)
- 1+ years of experience in customer service or call centers
- Strong communication and presentation skills over the phone and in writing
- Proficiency with CRM systems and accurate data entry
- Proven track record in customer retention and satisfaction
- Highly organized, self-motivated, and driven to succeed
- Ability to thrive in a fast-paced, high-growth environment
- Stable work history with strong customer service results
- Must be authorized to work in the UK and reside there
Compensation & Benefits
- £32,500 annual salary
- Standard full-time benefits package
- 28 days holiday
- Pension plan
- Fully remote work with flexible schedule
- Inclusive, rewarding culture and strong work-life balance
- Occasional team-building events at the London office
- Free custom hair color and salon-quality product perks
At eSalon, you’ll be more than a customer service rep—you’ll be an empathetic problem-solver and a trusted voice helping clients feel confident and cared for.
Happy Hunting,
~Two Chicks…