Help patients access life-changing therapies by joining IQVIA’s remote Pharmacy Support Call Center team. This role focuses on delivering payment assistance solutions like co-pay cards and vouchers, ensuring patients and healthcare providers can successfully navigate program benefits.
About IQVIA
IQVIA is the only global provider of commercial solutions dedicated to launching and marketing pharmaceutical and medical products. With the world’s largest Commercial Sales & Medical Solutions (CSMS) division—10,000+ field professionals in over 30 countries—we support biopharma, medical device, and diagnostic companies to deliver therapies to patients in need.
Schedule & Pay
- Remote – United States
- Full-time, contract role with potential conversion to IQVIA permanent employment
- Shifts available:
- 8:00 am – 5:00 pm EST
- 9:00 am – 6:00 pm EST
- 10:00 am – 7:00 pm EST
- 11:00 am – 8:00 pm EST
- Pay: $18.00/hour
What You’ll Do
- Serve as the first point of contact for patients, pharmacies, and medical professionals.
- Handle calls regarding program eligibility, card activation, benefit explanations, and troubleshooting submission rejections.
- Document and escalate issues appropriately.
- Recognize and suggest improvements for operational challenges.
- Provide professional, empathetic support to ensure excellent customer experience.
What You Need
- High School Diploma or equivalent.
- Pharmacy Technician experience required.
- HIPAA certification required.
- At least 3 years of call center experience preferred.
- Knowledge of medical claim processing a plus.
- Bilingual (English/Spanish) a plus.
Why Join IQVIA
- Work 100% remotely from anywhere in the US.
- Be part of a global team dedicated to patient support.
- Gain valuable healthcare and patient services experience.
- Contract position with potential to convert to permanent employment.
- Diverse, inclusive company culture with career growth opportunities.
Support patients. Simplify access. Improve lives.
Happy Hunting,
~Two Chicks…