Support patients in navigating their health and care journey while ensuring they receive timely, high-quality services.
About Transcarent + Accolade
Transcarent and Accolade have joined forces to create One Place for Health and Care, serving over 20 million people across the U.S. Together, we deliver AI-powered WayFinding, comprehensive care experiences (Cancer Care, Surgery Care, Weight, Pharmacy Benefits), health advocacy, and virtual-first primary care. We partner with employers, health plans, and providers to improve access, outcomes, and patient trust.
Schedule
- Remote (US-based, authorization to work required)
- Monday–Friday, 11:30 AM – 8:00 PM MT (12:30–9:00 PM CT / 1:30–10:00 PM ET)
- Overtime may be required
What You’ll Do
- Communicate with members to ensure understanding of their program and next steps
- Manage inbound calls, answer questions, and provide exceptional customer service
- Guide patients through the surgical review process from request to placement
- Obtain and verify demographics, clinical data, and financial information
- Coordinate with providers, clinics, and facilities to obtain records and authorizations
- Update case status, document interactions, and track case progress in internal systems
- Collaborate with care teams and management to resolve barriers to care
- Maintain compliance with HIPAA and company confidentiality policies
What You Need
- 2–4 years of customer service or call center experience
- Proficiency in Microsoft Office and contact center phone systems
- Strong organizational, problem-solving, and communication skills
- Healthcare industry experience with knowledge of medical terminology and claims processes
- Ability to manage a high-volume caseload with accuracy and follow-through
- Positive, adaptable attitude in a dynamic, high-energy environment
Nice to Have
- Experience in surgical scheduling
- Strong multitasking skills across multiple technologies
Benefits
- Pay range: $20 – $24/hr
- Competitive medical, dental, and vision coverage
- 401(k) plan with generous company match
- Flexible paid time off plus 12 paid holidays
- Life, disability, and supplemental insurance
- Mental health and wellness benefits
- Stock options and corporate bonus program eligibility
Be part of a mission-driven team transforming health and care for millions of people.
Bring compassion, energy, and focus — and grow your career with Transcarent.
Happy Hunting,
~Two Chicks…