Use your collections expertise to help customers resolve overdue accounts from the comfort of home.
About Alorica
At Alorica, we’re redefining customer experience one interaction at a time. With operations in 18 countries and Alorica-at-home, we offer endless career paths in customer service, training, tech support, recruiting, management, and more. Over 70% of our leaders are promoted from within.
We also care deeply about our employees’ well-being—financial, mental, and physical—while giving back through Making Lives Better with Alorica (MLBA), our award-winning non-profit that empowers local communities.
Schedule & Pay
- Full-time, remote (work at home).
- $15 per hour.
- Must reside in one of these states: AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV.
What You’ll Do
- Manage inbound and outbound calls related to overdue accounts.
- Assist customers with payment arrangements and account resolution.
- Document all call-related activity for reporting and compliance.
- Maintain and update accurate customer information.
What You Need
- High school diploma or GED.
- Previous collections experience required.
- Strong computer navigation skills.
- Familiarity with Microsoft Office (Word, Excel).
- Excellent communication and active listening skills.
- Professional, customer-oriented, and detail-focused.
Work at Home Requirements
- Private home workspace at the address listed on your file.
- Internet: Broadband (DSL or cable only), no satellite or wireless.
- Minimum speeds: 10 Mbps download, 3 Mbps upload.
- Direct hardwired connection required.
- Alorica provides necessary equipment (may include webcam).
Physical Demands
- Constant sedentary work with ongoing phone and computer usage.
Benefits
- Health, dental, and vision coverage + HSA.
- PTO, sick time, and paid holidays.
- Daily or weekly pay options.
- 401(k) retirement plan.
- Leadership development programs.
- Paid training and tuition reimbursement.
- Employee discounts (groceries, travel, wellness, pet supplies, and more).
- Employee assistance program and additional voluntary benefits.
Equal Opportunity
Alorica is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Application Process
- Submit your application online.
- Complete the online assessment.
- Team reviews your application.
- If selected, a recruiter will follow up directly.
Happy Hunting,
~Two Chicks…