Job Description
Corporate Travel Advisor – Nights and Weekends – Remote
Hourly Full-TimeAdmin Support
US
Requisition ID: 1959
Position Overview
As a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This role will work closely with the San Jose Team.
This is a fully remote position working Thursday- Monday 3pm-12am Pacific time. This is a floater position. Hours vary some weekends.
Responsibilities
- Completes domestic travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
- Supports multi accounts
- Operates within detailed procedures
- Interacts with traveler or travel arranger and provides first level of support for customer service
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Basic Qualifications
- Minimum five years corporate domestic/international experience
- Minimum five years Apollo experience
- Minimum two or more years of multi-account handling within past five years
- Proficient in issuing tickets and exchanges
- Ability to meet and exceed required performance standards
- Excellent customer service skills
- Excellent verbal and written communication skills
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Knowledge of Smartpoint
- Flexible schedule
- Must be able to lawfully work within the US and have unrestricted work authorization for US