Make a difference by helping patients resolve billing concerns with professionalism and care.
About Trinity Health
Trinity Health is one of the nation’s largest not-for-profit, faith-based healthcare systems, serving diverse communities across 27 states. With 121,000 colleagues, 36,500 physicians and clinicians, and a strong mission rooted in compassion and dignity, Trinity Health is nationally recognized for care and patient experience.
Schedule
- Full-time, Day Shift
- Remote role based out of Farmington Hills, MI
- Pay range: $19.21 – $28.82 per hour
What You’ll Do
- Provide outstanding customer service for billing and insurance inquiries
- Assist patients with payment plans, complaints, and general inquiries
- Document all customer interactions and resolutions in system records
- Track and report trends in service encounters and escalate complex cases when necessary
- Support communication and follow-up processes with accuracy and timeliness
- Stay compliant with federal, state, and local regulations as well as Trinity Health policies
What You Need
- High school diploma required; Associate’s in Accounting, Business Administration, or related field preferred
- At least 1 year of experience in revenue cycle, medical billing, financial counseling, health insurance, or call center roles
- Excellent verbal and written communication skills
- Strong problem-solving, time management, and attention to detail
- Ability to work independently and manage multiple priorities
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Benefits
- Competitive pay based on experience
- Comprehensive medical, dental, and vision coverage
- Paid time off, holidays, and retirement savings plan
- Career development and growth in a multi-site, collaborative environment
- Inclusive culture with strong commitment to diversity and equity
Join Trinity Health and be part of a team that values compassion, integrity, and service.
Happy Hunting,
~Two Chicks…