Turn your passion for customer service and motorsports into a career with Apex Wheels. Lead a dedicated team of enthusiasts, optimize systems, and deliver experiences that turn customers into lifelong brand advocates.
About Apex Wheels
Founded in 2007, Apex Wheels is a leader in lightweight performance wheels designed for motorsport and performance car enthusiasts. Our mission is to provide products that deliver measurable performance and protect consumers from a misleading, fashion-driven industry. With a startup spirit, modern tools, and a love for racing culture, Apex is expanding into new enthusiast communities while staying true to its authentic voice.
Schedule
- Full-time, salaried role
- Remote (U.S. only; occasional travel to Pleasanton, CA HQ for leadership summits)
- Team hours: Monday–Friday, 8:30 a.m.–5:00 p.m. PT
What You’ll Do
- Lead and manage the Customer Service team, ensuring a seamless, authentic experience across calls, emails, and customer communications
- Develop and optimize systems, processes, SOPs, and training to improve efficiency and service quality
- Implement and refine KPIs (CSAT, NPS, response times), using data to drive strategy and coaching
- Introduce and manage customer service technologies including CRMs, ticketing platforms, automation tools, and AI solutions
- Collaborate with Sales, eCommerce, Supply Chain, and Engineering to resolve issues and improve the customer journey
- Oversee order processing and fulfillment in collaboration with 3PL partners and shipping carriers
- Build customer-facing resources (FAQs, knowledge bases) to reduce preventable inquiries
- Plan and orchestrate team-building events and foster a culture of enthusiasm and authenticity
What You Need
- Bachelor’s degree in Business Administration or related field
- 5+ years in Customer Service Management (B2C preferred)
- Proven experience implementing KPIs and leveraging data to optimize service strategy
- Strong background in people management: hiring, training, mentoring, and performance coaching
- Experience with customer service technologies (CRM, ticketing, knowledge management, chat/automation)
- Familiarity with order processing and fulfillment in 3PL environments preferred
- Experience with project management tools (Click-Up preferred)
- Strong analytical skills and a track record of data-driven decision-making
- Preference for candidates with motorsports enthusiasm, aligning authentically with Apex’s community
Compensation & Benefits
- Base salary: $80,000 – $100,000, depending on experience and location
- Work-from-home flexibility across the contiguous U.S.
- 100% Apex-paid employee medical, dental, and vision benefits, with buy-up options
- Generous contributions for dependent medical benefits
- 401(k) with employer match
- Paid vacation, sick leave, and holidays
- Professional development assistance
- Support for your motorsport passion: reimbursement for HPDE and autocross event registration fees
- Eligibility for SEMA college grant and loan forgiveness program
- Casual work culture + employee discounts on Apex products and swag
- Participate in company events, from karting to track days
At Apex Wheels, customer service isn’t a call center metric — it’s about creating authentic connections and building loyalty among motorsport enthusiasts. If you’re ready to lead with passion, innovation, and data-driven strategy, this is your lane.
Happy Hunting,
~Two Chicks…