Job Description
Customer Service Rep/ Work from Home
Knoxville, Tennessee 37934
Job Number:3287789
Radial is needing seasonal Remote Customer Service Reps
Pay $:12.00
Shift: First
Category: Clerical
Company Profile
We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer service expectations by taking on the complexity of your omnichannel retail business and transform it into a seamlessly orchestrated customer experience.
What’s in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- And More!
Customer Service Rep/ Work from Home Details:
Customer Service Rep Details:
- Respond to customer phone and email inquiries in a prompt, courteous and concise manner.
- Review customer accounts and identify options that meet their current needs.
- Answer customer questions and assist in problem resolution.
- Accurately document all customer interactions in clear and thorough detail.
- Good problem-solving and conflict resolution skills.
- Excellent listening and communication skills.
- Ability to diffuse difficult situations.
Customer Service Rep/ Work from Home Qualifications:
- Customer Service
- Active Listening
- Empathy
- Telephone Etiquette
- Basic Software Skills
- Troubleshooting