Join Jacuzzi Group, a global leader in hot tubs, swim spas, saunas, and wellness solutions, and bring your customer-first mindset to a team that’s been innovating for over 65 years.
About Jacuzzi Group
Jacuzzi Group is a worldwide manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With more than 4,000 employees globally and a portfolio of brands including Jacuzzi, Sundance Spas, Hydropool, Dimension One, Dream Maker, Sun & Soul, Sunrise Spas, and Vortex Spas, we serve customers across specialty, big-box, and online retailers, as well as thousands of independent authorized dealers. Headquartered in California, we’ve been delivering wellness innovation for over six decades.
Schedule
- Full-time, remote role (U.S. based)
- Monday–Friday, 7:00 a.m.–4:00 p.m. PST
- Flexibility to work overtime and weekends as needed
What You’ll Do
- Serve as the primary contact for dealers nationwide, managing inquiries, orders, shipments, pricing, and product information
- Enter and process customer orders quickly and accurately within internal systems
- Manage a regional dealer portfolio and work closely with Regional Sales Managers and internal partners
- Respond professionally to inbound phone calls and emails, extracting details efficiently and providing timely, accurate responses
- Update and maintain all customer interactions in the CRM (Salesforce preferred) to ensure cases and issues are properly tracked
- Provide product availability, pricing, and shipping details for sales orders
- Troubleshoot and resolve order entry and shipping errors
- Collaborate cross-functionally as an information resource for internal teams
- Participate in ongoing product and compliance training
- Act as backup support for other team members when needed
- Ensure punctual and consistent attendance in line with company policy
What You Need
- 1–3 years of customer service experience, ideally in B2B, manufacturing, warranty, or order processing environments
- Strong verbal and written communication skills
- Experience with CRM and customer service software (Salesforce preferred)
- Ability to resolve issues effectively and maintain professionalism
- Strong organizational skills with a detail-oriented approach
- Commitment to delivering exceptional customer service
- Ability to work both independently and collaboratively
- Comfortable working in a fully remote environment
Compensation & Benefits
- Pay starting at $19+/hour, based on experience
- Fully remote; work-from-home flexibility
- Comprehensive health, dental, and vision coverage
- 401(k) with employer match
- Paid vacation and holidays
At Jacuzzi Group, we believe in more than just creating products—we create experiences that promote wellness. Join a passionate, global team and help us continue our mission of bringing relaxation and innovation to homes around the world.
Happy Hunting,
~Two Chicks…