Work from home supporting healthcare customers in both English and Spanish.
About Alorica
At Alorica, we’re redefining what it means to be a global leader in customer experience, one interaction at a time. With Alorica-at-home and operations in 18 countries, we provide career opportunities in customer service, training, tech support, recruiting, and management. More than 70% of our leaders are promoted from within.
We also care about employee well-being, offering benefits that support financial, emotional, mental, and physical health, and we invest back into communities through our in-house non-profit, Making Lives Better with Alorica (MLBA).
Schedule & Pay
- Full-time, remote.
- $17 per hour.
- Must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia.
Responsibilities
- Assist customers with product or service issues and concerns.
- Document call details for auditing and reporting.
- Maintain and update customer records as needed.
- Upsell new or enhanced services when appropriate.
Requirements
- High school diploma or GED.
- Customer service experience is a plus.
- Strong computer navigation skills.
- Familiarity with Microsoft Office (Word, Excel).
- Excellent written and verbal communication in both English and Spanish.
- Strong listening and comprehension skills.
- Professional, courteous, and customer-oriented.
Work at Home Requirements
- Private, distraction-free home workspace (must match personnel file address).
- Broadband Internet: DSL or cable only (no satellite or wireless).
- Minimum speeds: 10 Mbps download, 3 Mbps upload.
- Direct hardwired connection required.
- Alorica provides equipment (may include webcam).
Physical Demands
- Constant sedentary work with phone and computer use.
Benefits
- Health, dental, and vision coverage + HSA.
- PTO, paid holidays, and sick time.
- Daily or weekly pay options.
- 401(k) retirement plan.
- Leadership development programs.
- Paid training and tuition reimbursement.
- Employee discount program (groceries, wellness, pet supplies, travel, insurance, phone plans).
- Employee assistance program.
- Additional voluntary benefits.
Equal Opportunity
Alorica is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, religion, sex, gender identity, sexual orientation, disability, or veteran status.
Application Process
- Submit your application.
- Complete the online assessment.
- Application reviewed by our team.
- If selected, a recruiter will contact you directly.
Happy Hunting,
~Two Chicks…