Bring your passion for running and customer care to Brooks during our busiest season.
About Brooks Running
At Brooks, we believe movement is the key to feeling more alive. We design gear and experiences that help people find their stride — whether it’s reaching a headspace, a feeling, or a finish line. Our culture fuels collaboration, creativity, and innovation, grounded in our brand values: Runner First, Word is Bond, Champion Heart, There is No “I” in Run, and Keep Moving. We welcome people from every walk of life who want to inspire others through the power of movement.
Schedule
- Temporary full-time role: October 13, 2025 – February 13, 2026
- Training: Virtual, first week (Monday–Friday, 8am–5pm PT)
- Work hours: Between 6am–5pm PT, Sunday–Friday (some holidays required)
- Remote (with hybrid option for Seattle HQ employees)
What You’ll Do
- Respond to customer inquiries via phone, email, chat, text, social media, and product reviews
- Provide expert product knowledge and act as a Brooks brand ambassador
- Process orders, returns, and modifications, and track shipment issues
- De-escalate challenging situations with empathy and professionalism
- Identify and report recurring customer issues for process improvement
- Collaborate with cross-functional teams and support order fulfillment when needed
What You Need
- Associate degree or 1+ years of customer service experience (contact center or specialty run experience a bonus)
- Strong computer proficiency (Word, Excel, Outlook, social media)
- Typing accuracy (60 wpm), spelling and grammar skills
- Excellent written and verbal communication and listening skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving, organization, and interpersonal skills
- Ability to empathize with runners and build customer loyalty
Benefits
- Hourly pay: $18.79–$20.10 (Seattle HQ rate: $21.50, hybrid schedule)
- Medical, dental, vision, life, AD&D, and disability insurance
- HSA/FSA with employer contributions, 401K with match
- Paid time off (up to 5 weeks), 11 paid holidays, sick and parental leave
- Annual bonus eligibility based on company performance
- Product discounts, home office stipend, fitness discounts, volunteer benefits
Join Brooks and help us deliver a run-happy experience that leaves every customer delighted.
Happy Hunting,
~Two Chicks…