Bring your passion for service and help runners have a “Run Happy” experience during Brooks’ busiest season.
About Brooks Running
At Brooks, movement is more than sport—it’s joy, energy, and connection. We design gear and create experiences that help people feel more alive, whether it’s a headspace, a finish line, or just a great run. Our culture is built on collaboration, creativity, and inclusivity, guided by our core values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving.
The Runner Experience Team is dedicated to delivering world-class customer service with energy, empathy, and expertise.
Schedule
- Temporary, full-time role
- October 13, 2025 – February 13, 2026
- Virtual training required first week (Mon–Fri, 8 AM–5 PM PT)
- Must be available Sunday–Friday, between 6 AM–5 PM PT, with some holiday coverage
Responsibilities
- Provide customer support via phone, email, chat, text, social media, and product reviews.
- Deliver expert product knowledge and act as a brand ambassador.
- Manage order processes: placing, tracking, modifying, processing returns, and resolving errors.
- Troubleshoot and resolve customer issues with empathy and urgency.
- Document and track recurring issues, escalating when needed.
- Recognize and escalate potential fraudulent transactions.
- Collaborate across teams (marketing, events, retail, e-commerce) to enhance runner experiences.
- Support product guarantee evaluations and contribute feedback for continuous improvement.
Requirements
- Available 40 hrs/week for full duration of assignment (Oct 13–Feb 13).
- Associate degree or 1+ year of customer service experience (contact center or specialty run industry preferred).
- Typing speed 60 WPM; strong grammar and communication skills.
- Proficient with Word, Excel, Outlook, and social media platforms.
- Ability to navigate multiple systems, multi-task, and prioritize effectively.
- Strong problem-solving skills and ability to stay positive under pressure.
- Team player with excellent interpersonal and relationship-building skills.
- Commitment to Brooks’ values and delivering joyful customer experiences.
Compensation
- $18.79–$20.10 hourly (rate depends on location)
- Seattle HQ employees: $21.50 hourly with hybrid schedule (3 days in office)
- Please note: applications from areas with local minimum wages higher than listed rates cannot be considered.
Benefits & Perks
- Medical, dental, vision, life, AD&D, disability, HSA/FSA, family & fertility assistance
- 401(k) savings plan with match
- Paid time off: up to 5 weeks PTO, 11 holidays, sick time, parental leave
- Annual bonus eligibility based on company performance
- Product discounts, home office stipend, recognition programs, fitness discounts, volunteer & donation benefits
At Brooks, we celebrate diversity, equity, and inclusion. We encourage people of all backgrounds to apply. We are proud to be an equal-opportunity employer, making decisions without regard to race, religion, gender, age, national origin, sexual orientation, disability, veteran status, or any other legally protected characteristic.
Happy Hunting,
~Two Chicks…